Frequently Asked Questions


  • What payment methods can I use?

Credit and Debit Cards accepted: American Express, Diners Club, Master Card, Visa


Bank Transfer

  • Does Haute24 provide COD?

Yes, we have COD available on some products. For more details get in touch with us at



  • Do you ship all over India?

We ship all over India & USA.

  • What is the shipping time?

Most of the products ordered on are shipped from sellers/boutiques in the USA & Europe. They require a minimum of 3 weeks to deliver a product to your doorstep.

Details Service Cost

All Ready to Ship Products

1 - 2 Weeks


3 Weeks to Delhi NCR & 4 Weeks to rest of India.

Excludes products on special offers**

3 - 4 Weeks

Chargeable, cost depends on the products*

8 - 10 Weeks


Delivery times are approximate. Depending on your location, Saturdays, Sundays and public holidays may not be considered as business days. Also, delivery timeline starts after the full payment is received for the orders.

* For chargeable shipping services, the cost would be calculated at the checkout.

** Special offers include Doorbusters, Memorial Day Offers, 4th of July Offers, Black Friday Offers, Deal Of The Day.

  • What do I do if my order arrives damaged?

Please contact our customer service representatives by filling out our Contact Us form.

  • Will my order include import duties & taxes?

Yes, the order total is inclusive of import duties & taxes.


Authenticity & Guarantee

  • Does Haute24 sell authentic products?

Yes. All the products are new and 100% genuine. You get the original tag and care card with them most of the time. We provide a 100% money back guarantee on the authenticity of our products.

  • How can I verify the authenticity of the product?

We provide the store receipts on request. You can get the product checked at any brand store for authenticity.

  • Are you affiliated with any of the brands?

No, we are resellers and order our products with the original retailers and authorized dealers.

  • How come Haute24 can offer lower prices than others? purchases its products at the original brand retailers or authorized dealers in bulk hence we can offer discounted prices. All products sold on are 100% authentic guaranteed.


Customer Service

  • Do you have a store that I can visit?

We have a studio in Delhi NCR that you can visit. You will find the address and hours of operation here.

  • Can I cancel my order?

Please contact our customer service representatives by filling out our Contact Us form within 24 hours of placing your order.

  • How do I know which size is best for me?

Size guides are available for all shoes & clothing. You can find them on the product details page, next to sizes.

  • What if I am not pleased with my selection, can I return?

Returns must be made within the guidelines in our Return Policy.

  • Why am I not able to track my order?

Our orders are shipped from across the globe and currently we have not opened international tracking on our portal. But we provide the domestic tracking information once the item is shipped out from our India fulfillment center. For order tracking please contact us on the chatline here.